Support
Need help with AstroPlan? Start here.
Quick links
| Resource | Link |
|---|---|
| Full user guide | astroplan.p2apps.com/guide |
| Privacy policy | Privacy |
| Terms of use | Terms |
| Download / update | App Store |
Contact us
For bugs, account-free support questions, subscription help, or privacy requests:
Email: [email protected]
Please include:
- Your iOS version (e.g. iOS 18)
- AstroPlan version (Settings → About)
- A short description of what you expected vs what happened
- Screenshots if helpful
We aim to reply within a few business days.
Subscriptions & billing
AstroPlan offers two optional subscriptions through your Apple ID:
| Plan | What you get |
|---|---|
| Pro | Full catalogue, equipment rigs, unlimited AR, outlook, guides, hourly forecast, AI Coach |
| Pro AI | Everything in Pro, plus unlimited AI Coach |
- Upgrade or restore: Settings → Pro inside the app
- Redeem offer code: Settings → Pro → Redeem offer code
- Cancel or change plan: iPhone Settings → Apple ID → Subscriptions
- Upgrade Pro → Pro AI: Use the in-app paywall or coach upgrade sheet
- Refunds: Request through Apple Support — Apple processes App Store payments
We cannot access your payment details or issue App Store refunds directly.
Common questions
The target list is empty
Check Settings → Min. altitude, Min. aperture, and Premier only. Confirm your location is correct and try changing the planning date on Home to tonight.
Weather or Bortle will not load
You need an internet connection. Open Settings → Refresh conditions. Astronomy (rise/set, rankings) still works offline; live weather may not.
AR sky map is misaligned
Calibrate with the moon or sun buttons when visible. Move away from metal, wave the phone in a figure-eight, and use portrait mode. Indoors, use disc map mode instead.
AR says daily limit reached
Free users get unlimited AR for the first 7 days, then 3 AR sessions per day. AstroPlan Pro removes the daily cap. Disc sky map is always unlimited.
A catalogue object is locked
Free users can open Popular targets, tonight’s list, and favourites. Pro unlocks the full catalogue.
How do I use AI Coach?
Open the gold sparkle button on Home (top-right orb), Targets, or Calendar. You need Pro or Pro AI. Ask about tonight’s sky, imaging, weather, gear, or how to use the app. See the User Guide — AI Coach for details.
AI Coach will not answer
Check you have an active Pro or Pro AI subscription (Settings → Pro). Coach requires a network connection for cloud replies. Pro users can upgrade to Pro AI for unlimited access from the coach upgrade sheet.
What is the difference between Pro and Pro AI?
Pro unlocks the full app including AI Coach. Pro AI adds unlimited coach questions — useful if you chat with the coach often during planning sessions.
Pro guide says AI unavailable
The app falls back to on-device guide text. Check your network connection for full cloud AI guides and coach replies.
Notifications never arrive
Enable notifications for AstroPlan in iOS Settings. Check max. cloud cover and Notify anyway in AstroPlan Settings — alerts may skip cloudy nights unless you override.
In-app help
Open Settings → Help in AstroPlan:
- Learn AstroPlan — short interactive tours
- User Guide — opens this website’s full manual
- Support — opens this page
About AstroPlan
AstroPlan ranks deep-sky objects, planets, and the Sun for your site, weather, moon, and imaging preferences — then helps you explore them on a live sky map. Pro and Pro AI add equipment, richer guides, and an AI coach for planning questions.
Published by P² Apps.
App version: 1.0 · Build: 1